{"id":129,"date":"2025-10-09T15:10:00","date_gmt":"2025-10-09T15:10:00","guid":{"rendered":"https:\/\/wp.helploom.com\/blog\/?p=129"},"modified":"2026-03-27T20:02:33","modified_gmt":"2026-03-27T20:02:33","slug":"how-wisdomcircle-went-from-skepticism-to-100-daily-support-requests","status":"publish","type":"post","link":"https:\/\/wp.helploom.com\/blog\/how-wisdomcircle-went-from-skepticism-to-100-daily-support-requests\/","title":{"rendered":"How WisdomCircle went from skepticism to 100+ daily support requests with Helploom"},"content":{"rendered":"

WisdomCircle<\/a>\u00a0helps retired professionals find meaningful work. Their primary audience is over 50s who are looking for part-time work, so when I approached them with\u00a0Helploom<\/a>, they were wondering if people would even notice the help widget on the platform and interact with it.<\/p>\n

I offered to help them get set up with a free plan to see if it was worthwhile.<\/p>\n

Live in 15 minutes<\/h2>\n

I helped them get set up, and they were live in 15 minutes. No complex setup, no waiting on developers, just a simple copy-paste.<\/p>\n

Support requests started rolling in almost immediately.<\/p>\n

Plot twist: 50+ requests in 2 days<\/h2>\n

While they were wondering if anyone would use the help widget, they got over 50 requests in just 2 days.<\/p>\n

Turns out, users had been sitting on questions this whole time. They just didn’t have an easy way to ask.<\/p>\n

This was a wake-up call. The team quickly realized two things:<\/p>\n

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  1. Live chat wasn’t nice to have, it was essential.<\/li>\n
  2. Most of these questions were the same ones over and over.<\/li>\n<\/ol>\n

    Scaling with AI<\/h2>\n

    WisdomCircle upgraded to the\u00a0Plus plan<\/a>\u00a0and built out their knowledge base. They added their website, FAQs, and all the common questions they were getting.<\/p>\n

    The results were immediate and impressive.<\/p>\n

    Now: 100+ daily requests, only 1% need a human<\/h2>\n

    Today, WisdomCircle gets over 100 support requests every single day. The AI handles 99% of them automatically, running 24\/7 even when the team is asleep.<\/p>\n

    Only 1 out of every 100 requests need a real person.<\/p>\n

    The real-time support actually boosted their sign-up conversion and other key metrics within days.<\/p>\n

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    Helploom has been a game changer for us at WisdomCircle! Addressing users queries in real-time has\u00a0boosted conversion to sign ups and other key metrics within days<\/span>. The AI chatbot is available 24×7, answering queries especially when humans agents aren\u2019t available. I was also super amazed at how quickly it got set up and we went live within 20 mins. If you care about your users, you must get Helploom!<\/p>\n

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    Joanna Sundharam<\/p>\n

    Head of Product, WisdomCircle<\/p>\n<\/div>\n<\/section>\n<\/div>\n<\/div>\n

    What you can learn from this<\/h2>\n