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Getting Started with Helploom
Learn how to get started with Helploom
- Setting up my Helploom account
- How can I close a conversation?
- How can I edit a contact’s metadata details?
- How to verify your Helploom chat widget is working correctly
- Common installation issues (and how to fix them)
- How to test your Helploom setup before going live
- How the shared inbox works
- How do I set up an auto-responder message?
- How to install the Helploom chat widget on your website
- Invite a team member to Helploom
- How can I edit my organization details?
- Best practices for replying faster as a team
- How email notifications work (and how to manage them)
- What happens when a visitor leaves the chat?
- How to collect leads using the chat widget
- When should the AI answer vs escalate to a human?
- How AI escalation works (and how to optimize it)
- Common reasons your AI gives incorrect answers (and how to fix them)
- Tips for improving multilingual AI responses
- Common knowledge base mistakes (and how to avoid them)
- How to create your first help center
- How can I create Saved Replies?
- How to organize articles into collections
- Best practices for writing help articles