TL;DR
Chatbase is an AI chatbot builder only. Helploom provides AI chatbots plus live chat, help center, and more in one platform. Additionally, Helploom's AI agent has more credits than Chatbase's.
5 reasons that make Helploom a smarter choice
Reason 1: Complete support solution
- Chatbase: AI chatbots only
- Helploom: AI chatbots + live chat + help center
- All tools in one platform
Reason 2: Human support included
- Chatbase: No way to escalate to humans
- Helploom: Seamless transition from bot to human. When the AI agent doesn't have the answer or when customers need a human, it automatically escalates to a human
- Better customer experience
Reason 3: More AI credits
- Chatbase: $40/month for 2,000 credits
- Helploom: $59/month for 5,000 credits
- Better value for AI usage
Reason 4: Add-on credits are cheaper
- Chatbase: $14/month for 1000 credits
- Helploom: $19/month for 2000 credits
- Easier to budget
Reason 5: No integration needed
- Chatbase: Requires separate tools for live chat
- Helploom: Everything integrated
- One setup, one subscription
Pricing Comparison
| Feature | Chatbase | Helploom |
|---|
| AI chatbot | $40/mo (2,000 credits) | $59/mo (5,000 credits) |
| Live chat | Not available | Included in "Base plan" |
| Help center | Not available | Included in "Base plan" |
| Shared inbox | Not available | Included in "Base plan" |
| Base plan | N/A | $29/month |
Feature Comparison
| Feature | Chatbase | Helploom |
|---|
| AI chatbots | Yes | Yes |
| Live chat | No | Yes |
| Help center | No | Yes |
| Human escalation | No | Yes |
| Complete solution | No | Yes |
Get AI chatbot plus live chat, help center and more. Try Helploom's all-in-one platform.
