1. Introduction

Helploom ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our customer support platform and services.

2. Information We Collect

2.1 Account Information

• Name and email address
• Profile picture (optional)
• Organization (name, domain)

2.2 Customer Support Data

• Chat messages and conversations
• Customer contact (name, email)
• Website visitor information
• Support ticket details and status

2.3 Technical Information

• IP address and device information
• Browser type and version
• Usage patterns and analytics data
• Error logs and performance data

3. How We Use Your Information

• Provide and maintain our customer support services
• Process transactions and manage subscriptions
• Communicate with you about your account and our services
• Improve our platform and develop new features
• Monitor and analyze usage patterns
• Ensure security and prevent fraud
• Comply with legal obligations

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With your explicit consent
• To comply with legal requirements or court orders
• To protect our rights, property, or safety
• With trusted service providers who assist in our operations (subject to confidentiality agreements)
• In connection with a business transfer or acquisition

5. Third-Party Services

We use the following third-party services to enhance our platform:

• Convex: Database and backend services
• PostHog: Analytics and product insights
• Sentry: Error monitoring and performance tracking
• Resend: Email delivery services
• Lemon Squeezy: Payment processing

These services have their own privacy policies, and we encourage you to review them.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access and receive a copy of your personal information
• Correct inaccurate or incomplete information
• Delete your personal information
• Restrict or object to certain processing activities
• Data portability
• Withdraw consent where applicable

To exercise these rights, please contact us at hello@helploom.com.

9. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and provide personalized content. You can control cookie settings through your browser preferences.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

11. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

14. Last updated

This Privacy Policy was last updated on 01 September 2025.