Subprocessors
Learn about the third-party services and subprocessors that Helploom uses to provide our customer support platform.
1. Introduction
Helploom uses various third-party services and subprocessors to provide our customer support platform. This page lists the subprocessors we use, their purposes, and their data processing activities. We ensure that all subprocessors meet our security and privacy standards.
2. Subprocessor List
| Subprocessor | Purpose | Data | Location |
|---|---|---|---|
| Convex | Backend database and real-time services | User data, chat messages, organization data | United States |
| Lemon Squeezy | Payment processing and subscription management | Billing information, payment data, subscription details | United States |
| Resend | Email delivery and transactional emails | Email addresses, email content, delivery status | United States |
| PostHog | Analytics and product insights | Usage analytics, user behavior data, performance metrics | United States |
| Sentry | Error monitoring and performance tracking | Error logs, performance data, user session data | United States |
| Vercel | Hosting and content delivery | Website content, static assets, deployment data | Global |
| Slack | Integration for team notifications | Team messages, user profiles, channel data | United States |
3. Data Processing Agreements
All subprocessors are bound by appropriate data processing agreements (DPAs) that ensure they:
- Process personal data only as instructed by Helploom
- Implement appropriate technical and organizational security measures
- Maintain confidentiality of personal data
- Assist Helploom in fulfilling data subject rights requests
- Notify Helploom of any data breaches
- Return or delete personal data upon termination of services
4. Security Standards
All subprocessors must meet our security requirements, including:
- Industry-standard encryption for data in transit and at rest
- Regular security audits and compliance certifications
- Access controls and authentication mechanisms
- Incident response and breach notification procedures
- Compliance with applicable data protection regulations
5. Changes to Subprocessors
We may add or change subprocessors from time to time. When we do so, we will:
- Update this page with the new subprocessor information
- Ensure appropriate data processing agreements are in place
6. Your Rights
You have the right to:
- Request information about our subprocessors
- Object to the use of specific subprocessors (where technically feasible)
- Request details about data processing activities
- Exercise your data protection rights as outlined in our Privacy Policy
7. Contact Us
If you have any questions about our subprocessors or data processing activities, please contact us at:
- Email: hello@helploom.com
- Website: https://helploom.com
8. Last Updated
This Subprocessors page was last updated on October 13, 2025.