Helploom vs Chatbase: Which tool is better for your business?
Posted on by Preet Mishra
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Chatbase is a popular AI chatbot builder that lets you create custom chatbots trained on your own data. It's designed for businesses that want to deploy AI-powered conversations.
What it doesn't do is provide a complete customer support solution. Let's break it down.
Where Chatbase excels
Chatbase is a powerful AI chatbot platform. It offers custom AI training on your documents and data, multichannel deployment, advanced analytics, and support for multiple AI models including GPT-4, Claude, and Gemini. If you need sophisticated AI chatbots across multiple platforms, Chatbase can handle it.
The trade-off? It's focused purely on AI chatbots, requires more setup to train on your data, and pricing scales quickly with message volume.
Why Helploom exists
Helploom takes a different approach. It's designed specifically for small teams who want complete customer support, not just chatbots. Instead of focusing only on AI, it provides:
- A live chat with a shared inbox for customer conversations
- AI chatbot that learns from your knowledge base to answer customer questions 24/7
- Simple setup you can finish in minutes
- Affordable, flat pricing that doesn't scale with customers or agents
- Human support when you need it
I wanted a tool that handles all customer support needs, not just AI conversations. That's why Helploom exists.
Pricing
Chatbase's pricing is comparatively expensive than Helploom. Here's a breakdown:
| Plans | Chatbase | Helploom |
|---|---|---|
| Free plan | Yes (20 AI message credits/month) | Yes (30 threads/month) |
| Live chat | N/A | $29/month (unlimited threads) |
| AI chatbot | $40/month (2,000 AI message credits/month) | $59/month (5,000 AI message credits/month) |
The Good Old Comparison Table
| Feature | Chatbase | Helploom |
|---|---|---|
| Target audience | Businesses needing AI chatbots | Businesses needing complete customer support |
| Setup complexity | Moderate (data training required) | Low, ready in seconds |
| Features | AI chatbot builder, multichannel | Complete support: live chat, AI chatbot |
| Learning curve | Moderate (AI training) | Easy, intuitive |
| Human support | AI-focused | AI + human support |
The Bottom Line
Chatbase is an excellent choice if you specifically need AI chatbots across multiple channels and have the time to train them on your data. But if you run a business, you probably need more than just chatbots.
Helploom was built to give you complete customer support: AI chatbots when you need them, human conversations when customers need them, and a simple tool that grows with your business without breaking your budget.