How WisdomCircle went from skepticism to 100+ daily support requests with Helploom

WisdomCircle helps retired professionals find meaningful work. Their primary audience is over 50s who are looking for part-time work, so when I approached them with Helploom, they were wondering if people would even notice the help widget on the platform and interact with it.

I offered to help them get set up with a free plan to see if it was worthwhile.

Live in 15 minutes

I helped them get set up, and they were live in 15 minutes. No complex setup, no waiting on developers, just a simple copy-paste.

Support requests started rolling in almost immediately.

Plot twist: 50+ requests in 2 days

While they were wondering if anyone would use the help widget, they got over 50 requests in just 2 days.

Turns out, users had been sitting on questions this whole time. They just didn't have an easy way to ask.

This was a wake-up call. The team quickly realized two things:

1. Live chat wasn't nice to have, it was essential.
2. Most of these questions were the same ones over and over.

Scaling with AI

WisdomCircle upgraded to the Plus plan and built out their knowledge base. They added their website, FAQs, and all the common questions they were getting.

The results were immediate and impressive.

Now: 100+ daily requests, only 1% need a human

Today, WisdomCircle gets over 100 support requests every single day. The AI handles 99% of them automatically, running 24/7 even when the team is asleep.

Only 1 out of every 100 requests need a real person.

The real-time support actually boosted their sign-up conversion and other key metrics within days.

Helploom has been a game changer for us at WisdomCircle! Addressing users queries in real-time has boosted conversion to sign ups and other key metrics within days. The AI chatbot is available 24x7, answering queries especially when humans agents aren’t available. I was also super amazed at how quickly it got set up and we went live within 20 mins. If you care about your users, you must get Helploom!

Joanna Sundharam

Head of Product, WisdomCircle

What you can learn from this

• Start small: WisdomCircle tested with the free plan first. No commitment, just validation. Smart!
• Speed is everything: Going live in 15 minutes meant they could test fast and iterate. No waiting on developers or complex setup.
• Let AI handle the repetitive questions: Most support questions are repetitive. Train an AI once, and it answers them 24/7 forever.
• Fast answers = more conversions: When users get instant help, they're way more likely to sign up and stick around.

Wondering whether you need Helploom?

Why not give it a try? It's free to start without any commitment or credit card. You can add AI chatbot capabilities on the paid plan. The pricing is designed for bootstrapped founders who want customer support software without enterprise costs.