Slack Integration with Helploom
Manage your customer support conversations directly from Slack.
Connect Helploom with Slack to manage your customer support conversations directly from Slack.
Why connect Helploom with Slack?
Keep your team in the loop with instant notifications when customers reach out. No more switching between apps or missing important messages.
Features
- Slack notifications: Receive Slack notifications when new messages arrive
- Mark threads as resolved: Mark threads as resolved or unresolved without leaving Slack
- AI agent handoff: Handle threads that need human attention directly from Slack
- Automatic account linking and creation: Helploom automatically links existing accounts to Slack users or creates new ones as needed
How to Install
- Log in to your Helploom account. If you don't have an account, you can create a free account
- Go to Integrations settings
- Click "Add Slack"
- Authorize Helploom to access your Slack workspace
- You'll see a #helploom-support channel appear in your Slack workspace
Need Help?
If you run into any issues setting up the Slack integration, please feel free to reach out.