How to fix poor onboarding for eCommerce Stores?

Poor onboarding is killing eCommerce Stores. 23% of customers churn within the first week due to confusing onboarding experiences.

Why does this happen?

Customers abandon products when they can't quickly see value or understand how to use features. eCommerce Stores lose users before they even get started.

What's the fix?

Create guided onboarding with instant support. Help users achieve their first success quickly with personalized guidance.

Pro tip: Many eCommerce Stores also struggle with slow response times and poor customer satisfaction. These issues are often interconnected and can be solved together with a comprehensive customer support strategy.

How to implement?

Ready to fix poor onboarding for your eCommerce Stores? Follow these steps:

1. Design step-by-step onboarding flows
2. Add contextual help and tooltips
3. Provide instant support or AI chatbot during onboarding
4. Track onboarding metrics and optimize

PS: Make sure you're not dealing with inefficient support workflows that may potentially hinder your efforts.

Try Helploom for free

Don't let poor onboarding hold back your eCommerce Stores. With the right customer support strategy, you can turn this challenge into a competitive advantage.

eCommerce Stores using Helploom typically see:

• 55% improvement in onboarding completion
• 25% increase in customer satisfaction
• 60% faster response times

Related resources for eCommerce Stores

If you're running eCommerce Stores, you might also be dealing with these common challenges:

• Low Trial Conversion
• Users Abandoning Checkout
• High Customer Churn
• Poor Customer Satisfaction
• Slow Response Times
• High Support Volume
• Low Customer Lifetime Value
• Low Customer Engagement
• Inefficient Support Workflow