Free customer support software that doesn't stink (finally)
Posted on by Preet Mishra
You're at that point where email feels insufficient but enterprise software feels expensive. Customers are reaching out more, you want to look professional, and you need something better than Gmail, but every solution costs hundreds per month or has free plans that are limited.
Helploom's Free Plan
- 30 threads per month: Appropriate to handle your first customers without hitting a wall immediately
- Live chat widget: A beautiful live chat that you can add to any website with copy-paste
- No credit card required: Actually free. Not a trial in disguise
- Email notifications: Get notified instantly when customers reach out, and Helploom follows up by email if they leave
- 1 user: You can start handling support yourself and add teammates when you upgrade
- Human support: When you have questions, I answer them personally
The free plan has limits, but it's designed to be genuinely useful for getting started rather than just frustrating you into upgrading.
What makes Helploom different
Simple setup. No coding required
You can be live with customer support in under 3 minutes. Add the widget to your website with a simple copy-paste. No complex setup, no developer needed.
Built for You
While other tools are scaled-down enterprise softwares, Helploom is built from the ground up for founders and small teams.
Pricing that makes sense
- $29/month for unlimited conversations and unlimited users: No per-conversation fees, no per-seat fees, no limits, no surprises. Your support costs stay predictable as you grow.
- $59/month adds AI that offloads your support: Train it on your website, docs, or Q&A, and it answers customer questions 24/7 while escalating to humans when needed.
Why I keep the Free Plan actually useful
People ask me why I don't design the free plan to force upgrades.
Simple: I know what it's like to bootstrap a business. Every dollar matters. The free plan is limited to 30 conversations and 1 user, but within those limits, you get the same quality experience as paid users. When you do grow and need unlimited conversations, multiple teammates, or AI assistance, the pricing is designed for real businesses, not enterprise giants.
Built by someone who uses it
I depend on Helploom every day too. I'm obsessed with making it incredible because I'm solving my own problem. If there's something you'd like to see or if you have suggestions, I'd love to chat.
Helploom is still in its early stages, but it's already helping small businesses deliver better customer support without breaking their budgets.