What is the best customer service software for NGOs?
Posted on by Preet Mishra
Look, I get it. You're running NGOs and you need customer service software that actually works without breaking the bank. I've been there trying to find something that doesn't feel like it was built for enterprise giants when you're just trying to help your customers.
Key features to look for
When choosing customer service software for NGOs, prioritize these essential features:
- Live chat that doesn't lag or crash
- Email integration that actually works
- Simple ticket management without complex workflows
- Mobile app that your team will actually use
- Basic analytics that make sense
- Integrations with tools you already use
Benefits for NGOs
The right customer service software can transform your customer experience:
- Your customers get help faster and they'll love you for it
- Your team stays organized without the chaos
- You can actually track what's working
- Less stress, more time to focus on growing your business
- Happy customers who stick around longer
Important considerations
Before making your decision, consider these factors specific for NGOs:
- Does it work on mobile? Most of your customers are on their phones
- Can your team figure it out without a PhD?
- Will it grow with you or leave you stranded?
- Is the pricing actually fair? Hint: most aren't
- Does customer support actually help when you need them?
My recommendations
Based on industry best practices for NGOs, here's what I recommend:
- Start simple. You can always add complexity later
- Test it with real customers before committing
- Make sure your team actually likes using it
- Check if they offer a trial period or a free plan. The good ones do
- Read reviews from businesses like yours, not Fortune 500 companies
Why Helploom is perfect for NGOs
Helploom is specifically designed to meet the unique needs of NGOs. Helploom ticks all the boxes, making it the ideal choice for businesses in your industry.
Here's what Helploom offers:
- Live chat widget
- AI chatbot
- Unlimited threads and users
- Shared inbox
- Email notifications
- Slack integration
- Simple setup in minutes
- Free plan that's actually useful
- Direct support from the founder
Pricing that beats the competition
| Point | Helploom | Crisp | Intercom | Help Scout | Zendesk |
|---|---|---|---|---|---|
| Live Chat | Unlimited | 100 customer profiles | Unlimited | 100 contacts | Unlimited |
| Agents/users | Unlimited | 4 | 1 | Unlimited | 1 |
| Starts at | $29/m | $45/m | $39/m per agent | $55/m | $69/m per agent |
| AI Agent | $59/m | $95/m | $0.99 per resolution | $75/m | $69/m per agent |
Helploom has been a game changer for us at WisdomCircle! Addressing users queries in real-time has boosted conversion to sign ups and other key metrics within days. The AI chatbot is available 24x7, answering queries especially when humans agents aren’t available. I was also super amazed at how quickly it got set up and we went live within 20 mins. If you care about your users, you must get Helploom!
Joanna Sundharam
Head of Product, WisdomCircle
Related resources for NGOs
Explore other customer support solutions that work well for NGOs: