What is the best live chat for Legal Firms?
Posted on by Preet Mishra
Your customers expect instant answers, especially when you're running Legal Firms. I learned this the hard way. Customers don't wait around for email responses anymore. They want help right now, and if you can't provide it, they'll find someone who can.
Key features to look for
When choosing live chat for Legal Firms, prioritize these essential features:
- Instant messaging that actually works
- File sharing for screenshots and documents
- Chat history so nothing gets lost
- Proactive chat when customers need help
- Mobile-friendly because everyone's on their phone
- Easy handoff to human agents when needed
Benefits for Legal Firms
The right live chat can transform your customer experience:
- Customers get help immediately and they'll love you
- Higher conversion rates because people buy when they get answers
- Less email back and forth
- You can solve problems before they become big issues
- Better customer relationships
Important considerations
Before making your decision, consider these factors specific for Legal Firms:
- Do you have time to respond quickly?
- Will it distract from other important work?
- Is your team comfortable with live chat?
- Do you have enough people to cover it?
- Is it worth the setup time?
My recommendations
Based on industry best practices for Legal Firms, here's what I recommend:
- Start with business hours only. Don't overwhelm yourself
- Train your team on quick, helpful responses
- Use proactive chat strategically, not everywhere
- Set clear expectations for response times
- Make sure it works on mobile devices
Why Helploom is perfect for Legal Firms
Helploom is specifically designed to meet the unique needs of Legal Firms. Helploom ticks all the boxes, making it the ideal choice for businesses in your industry.
Here's what Helploom offers:
- Live chat widget
- AI chatbot
- Unlimited threads and users
- Shared inbox
- Email notifications
- Slack integration
- Simple setup in minutes
- Free plan that's actually useful
- Direct support from the founder
Pricing that beats the competition
| Point | Helploom | Crisp | Intercom | Help Scout | Zendesk |
|---|---|---|---|---|---|
| Live Chat | Unlimited | 100 customer profiles | Unlimited | 100 contacts | Unlimited |
| Agents/users | Unlimited | 4 | 1 | Unlimited | 1 |
| Starts at | $29/m | $45/m | $39/m per agent | $55/m | $69/m per agent |
| AI Agent | $59/m | $95/m | $0.99 per resolution | $75/m | $69/m per agent |
Helploom has been a game changer for us at WisdomCircle! Addressing users queries in real-time has boosted conversion to sign ups and other key metrics within days. The AI chatbot is available 24x7, answering queries especially when humans agents aren’t available. I was also super amazed at how quickly it got set up and we went live within 20 mins. If you care about your users, you must get Helploom!
Joanna Sundharam
Head of Product, WisdomCircle
Related resources for Legal Firms
Explore other customer support solutions that work well for Legal Firms: